SMS Terms of Service

Resumen. These SMS Terms of Service ("Terms") govern the text messaging program offered by ALCOVA Mortgage, LLC and its representatives ("ALCOVA," "we," "us", or “our”) through which we send calls and text messages to consumers who have provided consent. By opting in to receive messages from ALCOVA, you agree to these Terms.

1. Program Description. When you provide your phone number and opt in, ALCOVA may send you text messages and place calls related to:

• Customer service and transactional messages, such as updates on your loan application, document requests, appointment reminders, and responses to your inquiries.
• Marketing messages, such as information about mortgage products, rates, and promotional offers.

Messages may be sent using automated technology, including autodialers, prerecorded or artificial voice messages, and artificial intelligence.

2. Consent. By submitting your contact information through our website or other forms, you affirm that you are an authorized user of each phone number you provide, and you give express written authorization for ALCOVA to use it to communicate with you / any joint user. If you previously registered a number on a government do-not-call registry or opted out of contact with ALCOVA, your submission constitutes your renewed consent to be contacted at that number.

Consent is not a condition of purchasing any property, goods, or services from ALCOVA. You may still obtain our products and services without opting in to text messages.

3. Message Frequency. Message frequency varies based on your interactions with ALCOVA and the status of your inquiry or loan.

4. Message and Data Rates. Message and data rates may apply to messages sent to and from you. Rates are determined by your mobile carrier and plan. Contact your carrier with questions about your plan.

5. How to Opt-Out. You can opt out at any time by replying STOP to any message from us, making a plain-language request in a reply text, or contacting us using the information in Section 8.

After you opt out, we may send one final message confirming that you have been unsubscribed. We will honor opt-out requests as soon as practicable, and in no event more than 10 business days after receipt.

6. How to Get Help. Reply HELP to any message for assistance or contact us using the information in Section 8.

7. Carrier Disclaimer. ALCOVA is not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your carrier and is outside our control.

8. Contact Us. Connect with ALCOVA’s Corporate Offices.

9. Privacidad. Your information will be handled as described in our Política de privacidad. No mobile opt-in information or consent to receive text messages will be shared with or sold to third parties or affiliates for their own marketing purposes.

10. Changes to These Terms. We may update these Terms at any time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued participation in the program after changes are posted constitutes acceptance of the updated Terms.

Última revisión: 20 de julio de 2026