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Mindy had great communication and answered all of our questions and concerns promptly
Working with Mindy was an excellent experience from start to finish. She was extremely responsive and took the time to clearly explain every step of the process, which made what can be a stressful experience feel smooth and manageable. Her professionalism and attention to detail really stood out—everything was handled efficiently, and there were no surprises along the way. I especially appreciated how proactive they were in keeping things on track and making sure we met all deadlines. I would absolutely recommend Mindy to anyone looking for a knowledgeable, reliable, and easy-to-work-with loan officer.
I don't know if anything could be changed about our process as it was not typical. It was complicated and frustrating and there were a few times when I felt I was not kept in the loop. Overall, I had a good experience. I just wish we could have closed quicker.

ALCOVA Mortgage LLC | NMLS ID#40508 | www.nmlsconsumeraccess.org | Licensed in AL, AR, CO, DC, FL, GA, IL, IN, KS, KY, LA, MD, MI, MO, NC, NJ, OH, OK, PA, SC, TN, TX, UT, VA, WA, WV | 308 Market Street SE, Roanoke, VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance
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