Keeping us informed on everything. But my wife did a lot of talking to you, but everything was great 👍
Ashley is a great communicator and set my nerves at ease during the whole process because she took the time to explain things to me I didn't understand as a first time home buyer! 100% recommend.
Gustavo Castillo was truly exceptional from beginning to end. Our home loan process was not always easy, and we faced several roadblocks along the way, but Gustavo never gave up on us. His persistence, patience, and determination made a huge difference, and we always felt like he was genuinely fighting to help us get to the finish line. What stood out most was how much time he took with us. He never made us feel rushed or like we were just another file on his desk. He answered our questions, explained the process clearly, gave us realistic and honest advice, and helped us understand not only the loan itself but also the housing market and what to expect throughout the process. Gustavo is extremely knowledgeable, experienced, down-to-earth, and easy to work with. He was always pleasant, professional, and straightforward with us. Even when challenges came up, he stayed calm, kept looking for solutions, and continued pushing forward. That kind of tenacity and commitment is rare. We came away from this experience not only with a successful loan process, but also much more educated and confident because of the time Gustavo invested in us. He genuinely cared about making sure we understood our options and were making informed decisions. If you are looking for a loan officer who is knowledgeable, dependable, honest, patient, and relentless when it comes to getting things done, Gustavo Castillo is someone you absolutely want on your side. He is easily one of the best loan officers we have ever dealt with and, beyond that, simply a solid person. We are incredibly grateful for everything he did for us and would highly recommend him to anyone buying or refinancing a home. Five stars does not feel like enough for the level of service, effort, and dedication he gave us.
ALCOVA Mortgage LLC | NMLS ID#40508 | www.nmlsconsumeraccess.org | Licensed in AL, AR, CO, DC, FL, GA, IL, IN, KS, KY, LA, MD, MI, MO, MS, NC, NJ, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WV | 308 Market Street SE, Roanoke, VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance
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