Privacy Policy

ALCOVA Mortgage LLC’s Website Privacy Policy

Device and Usage Information. Like most online services, our Website collects standard technical, non-personal information when you use it, including internet protocol (IP) addresses, browser types, internet service providers, the pages and content you view or interact with on our Website, the information you search for, and the dates and times that you visit our Website.

Cookies and Other Technologies. Our Website collects certain information through the use of “cookies” and other tracking technologies. Cookies are small files that your browser places on your computer. We may use session cookies, persistent cookies, and other tracking technologies to better understand how you interact with our Website, to monitor usage by our users and web traffic routing on our services, and to improve and personalize our Website. Many Internet browsers automatically accept cookies. You may be able to instruct your browser to stop accepting cookies or to prompt you before accepting cookies from the websites you visit. Google provides some additional privacy options relating to Google analytics, described at www.google.com/policies/privacy/partners. We do not respond to “do not track” browser signals at this time.  We may also use web beacons, which are transparent graphic images on a webpage or within the body of one of our marketing emails, to allow us to measure visitor actions and assess the effectiveness of our email marketing campaigns. For example, we use web beacons in our email marketing to track instances where a user clicks through a link in the email.

Policy Concerning Children. Our Website is not directed to children under 13, and we do not knowingly collect any personal information from children under the age of 13 through our website. If we become aware that a child under 13 has provided us with personal information through our website, we will take steps to delete such information.

Privacy. If you complete a contact form or application through our Website or otherwise, non-public personal information (“NPI”) about you will be collected.  This may include but not be limited to:

• Data received from you on the application or other forms, such as your name, address, social security number, assets, and income; and
• Information from consumer reporting agencies, such as your credit score and credit history.

ALCOVA takes our clients’ privacy very seriously. We restrict NPI access to those employees who need to know that information to provide products and services to you. Physical, electronic, and procedural safeguards that comply with federal regulations are also maintained to protect your NPI.

Your data will not be shared with third parties for their marketing or promotional purposes. However, like all financial companies, we work with third parties to run our business. They enable us to process your application or transaction; host and maintain our Website; assist with our advertising and marketing; and facilitate other services for us. These third parties may have access to or process your data as part of providing those services for us. Generally, we limit the information given to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information. These service providers are not permitted to use information we share that might identify you for any purpose other than to provide services to ALCOVA or to you on our behalf. We do not otherwise share your NPI except at your direction or to respond to court orders or legal proceedings.